GUARANTEE AND RETURNS
I want you to be totally happy with your purchase.
That’s very important to me and I would ask you to do the following:
Check the parcel in front of the delivery person. If you suspect it has been damaged in transit, check the contents with the delivery person and get them to sign that the goods have been damaged. Contact us immediately.
If you are unhappy with your purchase and it’s not a personalised item, email us immediately and you can return it in an unused state within 30 days of our dispatch date. We will refund the full amount minus any postage costs. You will pay the return postage and the item must be insured and registered if your item is faulty in any way we will replace it if it is unused within 30 days. If in the course of normal everyday wear and use you notice a fault, we will repair or replace it free of charge within a period of one year.
If you have specified your strap dimensions incorrectly, contact us immediately. We can talk about it
Leather and colouring: leather is a natural material and its colour and finish will vary across a hide or from hide to hide. I have done my best to photograph each style as accurately as I can but there will be natural variation.
That is the beauty of natural leather